The energy industry is going through a phase of rapid change.
The existing path generation-transmission-distribution process is being disrupted by the latest trends in the industry like renewable energy, energy storage, and digitalization.
One of our clients, a major player in the energy industry, wanted to change the company culture through the use of Agile methodologies.
Agile is a set of values and principles that guide a company’s ability to respond to change. The Agile Manifesto promotes collaboration between inter-disciplinary teams, frequent delivery of business value, and self-organising teams.
Some of the tactics that included the implementation of agile include the following:
Delivery of training in Agile and Scrum methodology;
The creation of multidisciplinary teams;
Assignment of agile coaches for the accompaniment during six sprints in the reformulation and digitisation of business processes;
Co-design with the client to identify the processes and activities that need to be adapted;
Defining the role of the key stakeholders in the implementation of the Agile methodology in the company.
The benefits of the digital transformation for clients
The company created InfoEnergia an application that sends users notifications about energy consumption, the usage and efficiency of energy appliances, as well as personalised tips on how to save on bills. The information about consumption is presented in terms easy to understand. Clients can compare information about consumption with households in similar areas and with their own usage in previous periods.
Clients can also use the new virtual assistant that has radically changed the interaction with customers. The service is available to clients that have one of the different Amazon Echo wireless speaker devices. Completely free of charge, clients can have their energy consumption explained in the last detail.
The latest initiative of the company is an open innovation platform that connects start-ups with companies. Start-ups play a key role in the evolution of the energy industry. Innovation in the industry is important to find sustainable solutions and to achieve the development of a more sustainable business model.