Voices

InsightsVoices

October 30, 2019
"We're used to being bought, now it's our turn to sell"
The Basque Councillor for Economic Development and Infrastructures, Arantxa Tapia, promotes an innovation linked to management and people and regrets that many Spanish companies are still not aware of the potential of their customers' data.
October 30, 2019
"Young people feel little less than phobia of big enterprise"
For SAP Spain CEO Rafael Brugnini, companies should not only be concerned with measuring customer satisfaction, but also employees. Getting companies to improve their business by analyzing their data is their big challenge
October 30, 2019
"Bitcoin has shown that we need a digital solution to money"
For the CEO of Banco Sabadell, Jaume Guardiola, the conversational assistants will provoke a transformation similar to that of mobile phones. Although he believes that artificial intelligence will gain more weight in the sector, he assures that the human touch will continue to be essential.
October 23, 2019
"The disease is a failure for the system"
Beyond genetics, the CEO of Ribera Salud, Alberto de Rosa, believes that health is a matter of prevention. Defender of innovation, criticizes the fact that the health sector is not progressing fast enough and bets on a collaborative model in which the citizen assumes more responsibility.
October 8, 2019
"I believe more in a team that's wrong than in a hierarchy"
The obsession of ING Spain's General Manager of Private Banking, Almudena Román, is to improve the customer experience. In order to do so, she bets on squeezing the data, looking for inspiration in the 'fintech' and making the entity agile and trying new things continuously.
April 11, 2019
"I clienti non sono a conoscenza del valore dei loro dati"
Presidente della Bankia, José Ignacio Goiriglzarri, parla dell'innovazione tecnologica come ossessione per la soddisfazione del cliente.Ma dato che gli utenti hanno diversi livelli e bisogni per la digitalizzazione, scommette su relazioni e processi diversi a seconda della loro richiesta e della loro cultura digitale.